Terms
of sale

The service is offered by AndreaZattiProgetti, Viale dei Caduti 60, 37045 Legnago (VR), Italy, VAT no. IT01985050234, REA no. VR-210386, email andreazattiprogetti@gmail.com, phone +39 351 799 0480.

These terms apply to online interior design orders placed on the website with the order form. Projects in the studio, the making of furniture and works are governed by separate agreements.

The service is the interior design of one or more rooms of the home (kitchen, living room, bedrooms, bathrooms, storeroom, laundry, etc.), done remotely on the basis of the measurements, photos and information you send us.

For each room you receive by email:

• a floor plan with the furniture layout;
• three detailed drawings of the new furniture, with dimensions;
• three rendered perspective views;
• the list of furniture to buy (type, size, quantity);
• a short report on the project.

If you order from the English pages, the project documents are in English.

With the extra services you also receive the dimensioned positions of the new electrical points serving the furniture, and/or the dimensioned layout of the flooring with the proposed type.

The project works with any furniture supplier: you do not have to buy anything from us. The project does not include structural calculations, building permits, site supervision or the design of systems beyond the position of the electrical points. If the works you plan need a building permit or a design signed by a licensed professional, our project is the starting point for that professional, not a substitute.

• Design of one room: €199.00.
• Position of the new electrical points: €50.00 per room.
• Flooring design: €50.00 per room.

All prices include VAT. One online order can include up to 6 rooms; for whole homes, offices, shops and venues we give a tailored quote, outside these terms.

The total is calculated by the order form and checked again by our server; it is shown in the confirmation email.

1. You fill in the order form, upload measurements and photos and accept these terms.
2. You immediately receive an email with the order number and the summary. This email confirms that we have received your request.
3. Within 1 working day we check the files and write to you: we confirm the order (or ask for clarifications) and send you the payment details. The contract is made when we send you this confirmation.

If the measurements or files are not enough to do the project, we tell you before we start: you can complete them or cancel the order at no cost. If you have already paid and we cannot accept the order, we refund the full amount within 14 days.

Payment is made through PayPal, also with a debit or credit card without a PayPal account. We never see or keep card details. You can pay on the order page right after sending it, or later with the payment request we send you.

Work on the project starts when the payment is received.

For every order we issue the tax document required by Italian law. If you need an invoice, reply to the confirmation email with the details required (name or company name, address, tax code or VAT number).

The complete project arrives by email within 5 working days per room (for example 10 working days for two rooms), counted from receipt of the payment and from when we have all the information we need.

The project depends on the data you give us: please take the measurements carefully (there is a measuring guide). If the measurements or information you give us are wrong or incomplete, the resulting errors in the project are not our responsibility; when we notice something that does not add up, we tell you before going on.

If you would like explanations or clarifications, you can ask for a phone call: write to us and we will call you back.

If you are not happy with the project, send us your remarks and counter-proposals by email within 3 days of delivery: you are entitled to one revision, included in the price. Further revisions, or changes that alter the original request (for example another room), are agreed separately.

If you are a consumer (a person buying for purposes outside their trade or profession), you have the right to withdraw from the contract within 14 days of its conclusion, without giving any reason (Arts. 52 ff. of the Italian Consumer Code, Legislative Decree 206/2005).

Starting the work before the 14 days end

To deliver the project on time, the order form asks you to expressly request that the work starts before the end of the withdrawal period (Art. 51(8) of the Consumer Code). With this request:

• if you withdraw after the work has started but before delivery, you pay only an amount proportional to the part of the project already done (Art. 57(3));
• once the project has been fully delivered, you lose the right of withdrawal (Art. 59(1)(a)).

The request is a required box in the online order form, and it is repeated in the email you receive right after ordering. If you prefer the work to start only after the 14 days, do not use the form: write to us and we agree the order and the delivery time together.

How to withdraw

Send us a clear statement of your decision to withdraw, by email to andreazattiprogetti@gmail.com or by post to the address above. You may use the form below, but you do not have to. It is enough that you send it before the 14 days end.

We refund you within 14 days of receiving your withdrawal, using the same means of payment you used, less the amount for work already done described above.

The project is made to measure for you. If you do not like it, that is what the included revision is for: dissatisfaction for reasons of taste, after the revision, does not entitle you to a refund. This does not affect the right of withdrawal described above, nor the rights the law gives you if the project does not match what is described in these terms: in that case we correct it at no cost or, if that is not possible, refund you.

The project is for your personal use. We may use the drawings and renders for promotional purposes (website, social media, portfolio), without ever disclosing your personal data (name, address or anything else that identifies you). We never publish the photos and plans you send us. If you prefer that the renders of your project are not published either, tell us: one email is enough, even after delivery.

We process your data as explained in the privacy policy.

The contract is governed by Italian law. For consumers, the court of the consumer’s place of residence or domicile remains competent, together with the mandatory protections of the country where they live. These terms are a translation of the Italian text; in case of doubt the Italian version prevails.

For any complaint, write to andreazattiprogetti@gmail.com: we reply within 1 working day.